Privacy Policy

Last updated: June 7, 2026

This Privacy Policy explains how Vitalis Luxe Spa, also known as Antochi LLC ("Vitalis Luxe Spa," "we," "us," or "our"), collects, uses, and protects your information when you visit vitalisluxespa.com, book an appointment, or communicate with us. By using our website or our services, you agree to the practices described in this Policy.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact details, such as your name, email address, phone number, and mailing address.
• Booking and appointment information, such as the services you book, your appointment history, and your preferences, stored in our booking system.
• Skin and consultation information, such as the skin concerns, goals, and relevant health details you choose to share through our skin quiz, intake forms, or in-person consultations, so we can recommend appropriate treatments.
• Payment information, which is processed securely by our booking and payment provider. We do not store full payment card numbers ourselves.
• Website usage information, such as device and browser type, pages viewed, and similar data collected through cookies and analytics.
• Communications, such as the messages you send us through forms, email, or text.

2. How We Use Your Information

We use your information to:

• Provide, schedule, and manage your treatments and consultations.
• Send appointment confirmations, reminders, and updates.
• Respond to your questions and provide customer service.
• Send marketing emails and text messages where you have opted in.
• Personalize our treatment recommendations for your skin.
• Improve our website, services, and communications.
• Comply with our legal obligations and protect our business.

3. Text Messaging (SMS)

Our text messaging program is governed by separate documents: our SMS Privacy Policy and our SMS Terms and Conditions. We do not share mobile information, including your phone number and SMS consent, with third parties or affiliates for marketing purposes.

4. Email Communications

We use MailerLite to manage email signups and to send newsletters, offers, and updates. You opt in when you subscribe, and you can unsubscribe at any time using the link included in every email.

5. Cookies and Analytics

Our website is hosted on Squarespace and uses cookies, along with Google Analytics, to understand how visitors use the site so we can improve it. You can control or disable cookies through your browser settings, and through our cookie banner where it is shown.

6. How We Share Information

We share information only with trusted service providers that help us operate, and only as needed. These include:

• Squarespace, for website hosting and forms.
• Vagaro, for appointment booking and payment processing.
• MailerLite, for email communications.
• Google, for website analytics and our Business Profile.
• Professional advisors or authorities, when required by law or to protect our rights.

We do not sell or rent your personal information. We do not share your mobile or SMS information with third parties for their marketing.

7. Data Retention

We keep your information for as long as needed to provide our services, meet our legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete, anonymize, or aggregate it.

8. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, use, or disclosure, consistent with applicable Massachusetts requirements for safeguarding personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location, you may have the right to access, correct, or delete your personal information, to opt out of marketing, and to control cookies. To make a request or update your preferences, contact us using the details below.

10. Sensitive and Health-Related Information

Because some treatments require it, you may choose to share skin or health details with us. We use this information only to deliver and tailor your care, and we treat it with extra care. Please share only what you are comfortable providing.

11. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us so we can remove it.

12. Third-Party Links

Our website and communications may link to third-party services, such as our booking system or social media. We are not responsible for the privacy practices of those services, and we encourage you to review their policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our website or services after changes are posted indicates your acceptance of the revised Policy.

14. Contact Us