SMS Privacy Policy

Last updated: June 7, 2026

This SMS Privacy Policy explains how Vitalis Luxe Spa ("we," "us," or "our") collects, uses, and protects information in connection with our SMS text message communications ("SMS Program"). By enrolling in or using our SMS Program, you agree to the practices described below.

1. Information We Collect

When you opt in to receive SMS messages from us, we may collect:

• Your mobile phone number
• Your name and basic contact details
• The date, time, and content of SMS messages sent to and from you
• Information related to your appointments, purchases, or interactions with our spa

We may also receive limited technical information (such as device type or carrier) from your mobile provider.

2. How We Use Your Information

We use your information to:

• Send appointment confirmations, reminders, and updates
• Provide promotional messages, special offers, and marketing communications (if you opt in)
• Respond to your questions and customer service requests
• Improve our services and communications
• Maintain and manage our SMS Program and comply with legal obligations

3. No Sharing or Selling of SMS Information

We do not share mobile information, including your phone number and SMS consent, with third parties or affiliates for marketing or promotional purposes. Consumer SMS registration data will not be sold, rented, transferred, or shared with any external organizations. We do not permit the sharing of this information with third-party vendors.

4. SMS Consent and Opt-In

You will only receive SMS messages from us if you:

• Provide your mobile phone number, and
• Explicitly agree to receive SMS messages (for example, by checking a box online, signing a form, or texting a keyword to a designated number).

Your consent to receive SMS messages is not a condition of purchasing any goods or services.

5. Opt-Out / Unsubscribe

You can opt out of our SMS Program at any time by:

• Replying STOP to any SMS you receive from us, or
• Contacting us using the information listed below and requesting removal from SMS messaging.

After you opt out, you may receive a final message confirming your unsubscribe.

6. Message Frequency and Rates

Message frequency may vary based on your interactions with us (for example, number of appointments, promotions, or inquiries). Standard message and data rates may apply from your mobile carrier. We are not responsible for any charges imposed by your carrier related to SMS messages.

7. Data Security

We maintain administrative, technical, and physical safeguards designed to protect your information against unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your mobile phone number and related SMS data for as long as necessary to provide the SMS Program, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, it may be securely deleted, anonymized, or aggregated.

9. Children's Privacy

Our SMS Program is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13 via SMS. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access or request a copy of the personal information we hold about you
• Request correction or deletion of your information
• Object to or restrict certain processing activities

To exercise these rights or update your contact preferences, please contact us using the information below.

11. Changes to This SMS Privacy Policy

We may update this SMS Privacy Policy from time to time. Any changes will be posted at vitalisluxespa.com/policy-sms-privacy with an updated "Last Updated" date. Your continued participation in the SMS Program after changes are posted indicates your acceptance of the revised policy.

12. Consumer Contact Method for Message Senders

If you send us a message through this website, you must have a clear way to contact the consumer who sent the message. This contact method should be practical, easy to use, and available for follow-up regarding the message.

• Provide a clear contact method for the message sender.
• Make sure the contact method is easy to find and use.
• Use the contact method to respond to questions or follow up on the message.

13. Contact Us

If you have questions about this SMS program or this privacy policy, contact us at privacy@vitalisluxespa.com or (617) 500-5515.